Companies / support
Help Scout
364incidents since 2014-11-02
79major or critical
7in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Docs Errors Help Scout reported a major incident affecting Docs Sites and Web App: Docs sites failed to load, with intermittent loading issues continuing after an initial recovery. The incident started at 2026-07-14 12:17 UTC and was resolved at 2026-07-14 19:00 UTC, lasting 6 h 43 min; Help Scout confirmed Docs was fully operational. | Major incident | |
| Critical incident: Connection Issues Help Scout reported critical intermittent access issues affecting its Web App starting at 2026-04-20 14:52 UTC. Access was fully restored and the incident closed at 2026-04-20 15:04 UTC; the reported duration was 11 min. | Major incident | |
| Major incident: Connections Issues Help Scout reported a major degradation causing slow page loads and timeouts in the web app, with Email Processing and mailbox counts, folders, reports, and search results listed as affected. It started at 2026-02-26 12:21 UTC and was resolved at 2026-02-26 12:29 UTC (reported duration: 7 min); performance was stable, with continued monitoring planned. | Major incident | |
| Critical incident: Docs site not loading | Major incident | |
| Major incident: Connections Issues | Major incident | |
| Major incident: Temporary Outage and Slow Loading across Help Scout | Major incident | |
| Major incident: Connections Issues | Major incident | |
| Major incident: Web App Performance Issues | Major incident |
Full Help Scout change timeline, with diffs →
Status incident history
Help Scout status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 7 | 2 |
| 2015 | 29 | 4 |
| 2016 | 34 | 11 |
| 2017 | 22 | 8 |
| 2018 | 27 | 7 |
| 2019 | 24 | 10 |
| 2020 | 27 | 6 |
| 2021 | 23 | 1 |
| 2022 | 28 | 4 |
| 2023 | 26 | 3 |
| 2024 | 45 | 10 |
| 2025 | 38 | 10 |
| 2026 | 34 | 3 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 1 |
| 2023-10 | minor | 3 |
| 2023-11 | minor | 5 |
| 2023-12 | minor | 2 |
| 2023-12 | none | 1 |
| 2024-01 | minor | 2 |
| 2024-01 | none | 1 |
| 2024-02 | minor | 2 |
| 2024-02 | none | 2 |
| 2024-03 | major | 2 |
| 2024-03 | minor | 3 |
| 2024-04 | critical | 1 |
| 2024-04 | minor | 5 |
| 2024-06 | major | 3 |
| 2024-06 | minor | 2 |
| 2024-07 | minor | 1 |
| 2024-08 | major | 3 |
| 2024-08 | minor | 1 |
| 2024-08 | none | 3 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 4 |
| 2024-10 | minor | 2 |
| 2024-10 | none | 3 |
| 2024-11 | minor | 2 |
| 2024-12 | minor | 1 |
| 2024-12 | none | 1 |
| 2025-02 | critical | 1 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-03 | minor | 2 |
| 2025-03 | none | 2 |
| 2025-04 | major | 2 |
| 2025-04 | minor | 5 |
| 2025-05 | major | 1 |
| 2025-06 | minor | 3 |
| 2025-06 | none | 2 |
| 2025-07 | major | 1 |
| 2025-07 | minor | 1 |
| 2025-07 | none | 3 |
| 2025-08 | minor | 1 |
| 2025-09 | minor | 4 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 2 |
| 2025-11 | major | 1 |
| 2025-12 | critical | 1 |
| 2025-12 | major | 1 |
| 2025-12 | minor | 2 |
| 2026-01 | minor | 1 |
| 2026-01 | none | 1 |
| 2026-02 | major | 1 |
| 2026-02 | minor | 2 |
| 2026-03 | minor | 7 |
| 2026-03 | none | 2 |
| 2026-04 | critical | 1 |
| 2026-04 | minor | 3 |
| 2026-04 | none | 2 |
| 2026-05 | minor | 2 |
| 2026-06 | minor | 2 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 3 |
| 2026-08 | minor | 5 |
| 2026-09 | minor | 1 |
Silent edits
No silent edits or deletions detected for Help Scout yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Privacy policy | baseline |
| 2026-10-17 | Pricing | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | helpscout.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricing | helpscout.com/pricing | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.helpscout.com | 1 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 364 incidents. Full list: last 90 days · JSON · Markdown