Help Scout: AI Features: Our AI service provider is experiencing issues
Timeline of updates
- resolved
We've continued to see improvements with our AI Features and made a minor change to restore functionality while we wait for the original issue to be resolved entirely. You'll see our AI Features working in app, but if you have questions reach out to our support team via help@helpscout.com
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2025-06-10 12:29 UTC, resolved after 4.8 h, 1 update(s).
- Title
- AI Features: Our AI service provider is experiencing issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/f388wm51mjms
Help Scout profileRecent Help Scout incidentsAll outages on June 10, 2025Help Scout in June 2025MarkdownJSON