# Help Scout: AI Features: Our AI service provider is experiencing issues

> Help Scout status incident “AI Features: Our AI service provider is experiencing issues” on 2025-06-10: impact minor (vendor’s label), 4.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/f388wm51mjms
Last updated: 2025-06-10T17:17:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-10 12:29 UTC · Resolved: 2025-06-10 17:17 UTC · Duration: 4.8 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/f388wm51mjms](https://status.helpscout.com/incidents/f388wm51mjms)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-06-10 17:17 UTC: We've continued to see improvements with our AI Features and made a minor change to restore functionality while we wait for the original issue to be resolved entirely. You'll see our AI Features working in app, but if you have questions reach out to our support team via help@helpscout.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-06-10 12:29 UTC, resolved after 4.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/f388wm51mjms
- Citation: Help Scout, “AI Features: Our AI service provider is experiencing issues” (2025-06-10 12:29 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/f388wm51mjms (CC BY 4.0).
- Markdown link: `[Help Scout: AI Features: Our AI service provider is experiencing issues (2025-06-10)](https://rewindex.com/company/help-scout/incidents/f388wm51mjms)`


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Canonical: https://rewindex.com/company/help-scout/incidents/f388wm51mjms · Markdown: https://rewindex.com/company/help-scout/incidents/f388wm51mjms.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/f388wm51mjms · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:59.956Z