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Help Scout: Inbound Email Delay and Sluggish Behavior Across Help Scout

Impact: minorStatus: resolvedStarted Resolved (1.4 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: Web AppMailbox counts, folders, reports, search resultsEmail Processing

Timeline of updates

  1. investigating

    We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.

  2. identified

    Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.

  3. monitoring

    In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.

  4. resolved

    Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON