# Help Scout: Inbound Email Delay and Sluggish Behavior Across Help Scout

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-08 00:43 UTC · Resolved: 2026-05-08 02:05 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Web App, Mailbox counts, folders, reports, search results, Email Processing
- [Vendor status page: https://stspg.io/t4d4xbyvx1vs](https://stspg.io/t4d4xbyvx1vs)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-05-08 00:43 UTC: We're looking into a few issues that are currently impacting performance around several areas of Help Scout. Things like inbound email, your Closed folder, other Workflows folders, message counts/previews, search results, and potentially page loads. We'll continue to update as we make progress! Thanks for your patience.
- **identified** 2026-05-08 01:21 UTC: Due to an outage with one of our third-party service providers, inbound email delays and other sluggishness around the app may continue. We're closely monitoring updates from our provider and working to improve performance as quickly as possible.
- **monitoring** 2026-05-08 01:35 UTC: In-app performance has recovered in Help Scout and any delayed inbound email should now be delivered. We're continuing to monitor this situation as our third-party provider is still experiencing degraded performance. We'll continue to monitor that situation and will post updates as they come.
- **resolved** 2026-05-08 02:05 UTC: Alright folks, all services are stable so we're closing this out. Thanks for your patience and apologies for the disruption today!


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Canonical: https://rewindex.com/company/help-scout/incidents/vr8qwdvhxpz7 · Markdown: https://rewindex.com/company/help-scout/incidents/vr8qwdvhxpz7.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/vr8qwdvhxpz7 · Generated 2026-10-18T11:38:06.021Z