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CompaniesHelp ScoutIncidents

Help Scout: Web App Performance Issues

MinorStatus: resolvedStarted Resolved (39 min)2 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.

  2. resolved

    Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-10-06 08:20 UTC, resolved after 39 min, 2 update(s).

Title
Web App Performance Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s

Help Scout profileRecent Help Scout incidentsAll outages on October 6, 2025Help Scout in October 2025MarkdownJSON