# Help Scout: Web App Performance Issues

> Help Scout status incident “Web App Performance Issues” on 2025-10-06: impact minor (vendor’s label), 39 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s
Last updated: 2025-10-06T09:00:21Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-06 08:20 UTC · Resolved: 2025-10-06 09:00 UTC · Duration: 39 min
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/wsgb2cg3c5g5](https://stspg.io/wsgb2cg3c5g5)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2025-10-06 08:20 UTC: We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.
- **resolved** 2025-10-06 09:00 UTC: Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-10-06 08:20 UTC, resolved after 39 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s
- Citation: Help Scout, “Web App Performance Issues” (2025-10-06 08:20 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s (CC BY 4.0).
- Markdown link: `[Help Scout: Web App Performance Issues (2025-10-06)](https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s · Markdown: https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/wvzwm4dcfy3s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:56:47.627Z