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CompaniesHelp ScoutMonthly reportsOctober 2025

Help Scout in October 2025: incidents, uptime and changes

3incidents posted
1labelled major or critical
99.62%free of major/critical
98.59%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 2 h 46 min, incident time 10 h 27 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 2

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Connections IssuesMajor2.8 hresolved10-20

Other incidents 2

IncidentImpactStartedDurationStatusDay
Web App Performance IssuesMinor39 minresolved10-06
Connections IssuesMinor7.0 hresolved10-20

Maintenance 3

Show scheduled maintenance

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Help Scout posted 3 status incidents in October 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in October 2025
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2025/10

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