# Help Scout in October 2025: incidents, uptime and changes

> Help Scout in October 2025: 3 incidents on its status page (1 major or critical), 99.62% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/10
Last updated: 2025-11-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 3
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.62% free of major/critical incidents, 98.59% free of any incident; outage time 2 h 46 min, incident time 10 h 27 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2025](https://rewindex.com/company/help-scout/2025/09.md) · Next: [November 2025](https://rewindex.com/company/help-scout/2025/11.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/wr837gd9d7vt.md) | major | 2025-10-20 09:50 UTC | 2025-10-20 12:37 UTC | 2.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Web App Performance Issues](https://rewindex.com/company/help-scout/incidents/wvzwm4dcfy3s.md) | minor | 2025-10-06 08:20 UTC | 2025-10-06 09:00 UTC | 39 min | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/wr837gd9d7vt.md) | major | 2025-10-20 09:50 UTC | 2025-10-20 12:37 UTC | 2.8 h | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/zr7th8lt88gs.md) | minor | 2025-10-20 14:45 UTC | 2025-10-20 21:46 UTC | 7.0 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/67fspy22nqz4.md) | maintenance | 2025-10-01 04:00 UTC | 2025-10-01 05:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/2854y0l68gk5.md) | maintenance | 2025-10-07 07:00 UTC | 2025-10-07 08:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/fvncpjhd7v90.md) | maintenance | 2025-10-24 07:00 UTC | 2025-10-24 07:30 UTC | 30 min | resolved |

## Cite this

Help Scout posted 3 status incidents in October 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/10
- Citation: Help Scout, “Help Scout in October 2025” (2025-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/10 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in October 2025 (2025-10-01)](https://rewindex.com/company/help-scout/2025/10)`


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Canonical: https://rewindex.com/company/help-scout/2025/10 · Markdown: https://rewindex.com/company/help-scout/2025/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:54:54.735Z