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Help Scout: AI Drafts Issues

Impact: majorStatus: resolvedStarted Resolved (1.7 h)1 updateSource: status.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON