# Help Scout: AI Drafts Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-25 18:53 UTC · Resolved: 2025-04-25 20:34 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/yx5jfk4khqyk](https://status.helpscout.com/incidents/yx5jfk4khqyk)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-04-25 20:34 UTC: The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/yx5jfk4khqyk · Markdown: https://rewindex.com/company/help-scout/incidents/yx5jfk4khqyk.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/yx5jfk4khqyk · Generated 2026-10-18T09:43:48.594Z