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Help Scout: Sidebar Apps not loading

Impact: minorStatus: resolvedStarted Resolved (1.4 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

  2. monitoring

    We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.

  3. resolved

    After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON