rewindex

CompaniesHelp ScoutIncidents

Help Scout: Search and Page Load Issues

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. resolved

    Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2026-01-08 15:42 UTC, resolved after 0 min, 1 update(s).

Title
Search and Page Load Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2

Help Scout profileRecent Help Scout incidentsAll outages on January 8, 2026Help Scout in January 2026MarkdownJSON