# Help Scout: Search and Page Load Issues

> Help Scout status incident “Search and Page Load Issues” on 2026-01-08: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2
Last updated: 2026-01-08T15:42:36Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-08 15:42 UTC · Resolved: 2026-01-08 15:42 UTC · Duration: 0 min
- Updates: 1 · Affected components: Web App
- [Vendor status page: https://stspg.io/h7nn2whkk2cb](https://stspg.io/h7nn2whkk2cb)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2026-01-08 15:42 UTC: Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2026-01-08 15:42 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2
- Citation: Help Scout, “Search and Page Load Issues” (2026-01-08 15:42 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Page Load Issues (2026-01-08)](https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2)`


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Canonical: https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2 · Markdown: https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/3z0plsbg3nt2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:40:45.705Z