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Help Scout: Web App Connection Timeouts

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    This morning, around 10:04 am EDT, the Help Scout web application experienced sporadic connection failures, resulting in long page load times and, in some cases, a "no healthy upstream" error. At roughly 10:58 am EDT, all services were back to normal. Apologies for the trouble today!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2025-06-23 14:04 UTC, resolved after 0 min, 1 update(s).

Title
Web App Connection Timeouts
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj

Help Scout profileRecent Help Scout incidentsAll outages on June 23, 2025Help Scout in June 2025MarkdownJSON