# Help Scout: Web App Connection Timeouts

> Help Scout status incident “Web App Connection Timeouts” on 2025-06-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj
Last updated: 2025-06-23T14:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-06-23 14:04 UTC · Resolved: 2025-06-23 14:04 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/vfylt7y78ywj](https://status.helpscout.com/incidents/vfylt7y78ywj)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-06-23 14:04 UTC: This morning, around 10:04 am EDT, the Help Scout web application experienced sporadic connection failures, resulting in long page load times and, in some cases, a "no healthy upstream" error. At roughly 10:58 am EDT, all services were back to normal. Apologies for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2025-06-23 14:04 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj
- Citation: Help Scout, “Web App Connection Timeouts” (2025-06-23 14:04 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj (CC BY 4.0).
- Markdown link: `[Help Scout: Web App Connection Timeouts (2025-06-23)](https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj)`


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Canonical: https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj · Markdown: https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/vfylt7y78ywj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:40:32.067Z