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CompaniesHelp ScoutIncidents

Help Scout: Slow Page Loads

MinorStatus: resolvedStarted Resolved (1.1 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We've found the source of the issue and have solved the issue with page loads. Thank you for your patience!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-08-01 14:14 UTC, resolved after 1.1 h, 1 update(s).

Title
Slow Page Loads
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/4q890205t42x

Help Scout profileRecent Help Scout incidentsAll outages on August 1, 2024Help Scout in August 2024MarkdownJSON