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CompaniesHelp ScoutMonthly reportsAugust 2024

Help Scout in August 2024: incidents, uptime and changes

7incidents posted
3labelled major or critical
99.56%free of major/critical
99.41%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 14 min, incident time 4 h 19 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 1 · No impact listed 3

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Momentary downtime due to cloud providerMajor0 minresolved08-15
Connections IssuesMajor2.0 hresolved08-21
Intermittent Docs site load issuesMajor1.3 hresolved08-31

Other incidents 4

IncidentImpactStartedDurationStatusDay
Slow Page LoadsMinor1.1 hresolved08-01
We're seeing errors when attempting to load the InboxNo impact listed29 minresolved08-14
Temporary Live Chat OutageNo impact listed0 minresolved08-16
Momentary SlownessNo impact listed0 minresolved08-21

Maintenance 1

Show scheduled maintenance

Cite this

Help Scout posted 7 status incidents in August 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in August 2024
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2024/08

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