Help Scout: Temporary Live Chat Outage
Timeline of updates
- resolved
We experienced ~30 mins of downtime with our Live Chat API today. This issue was quickly spotted & resolved, but during this period, you may have encountered issues with incoming Live Chats through Beacon. The downtime began around 11:30am GMT, and was resolved by noon. Thank you for your patience while we worked to get this resolved!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-08-16 10:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Temporary Live Chat Outage
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54
Help Scout profileRecent Help Scout incidentsAll outages on August 16, 2024Help Scout in August 2024MarkdownJSON