# Help Scout: Temporary Live Chat Outage

> Help Scout status incident “Temporary Live Chat Outage” on 2024-08-16: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54
Last updated: 2024-08-16T10:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-08-16 10:30 UTC · Resolved: 2024-08-16 10:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/yzdsg5my6t54](https://status.helpscout.com/incidents/yzdsg5my6t54)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-08-16 10:30 UTC: We experienced ~30 mins of downtime with our Live Chat API today. This issue was quickly spotted & resolved, but during this period, you may have encountered issues with incoming Live Chats through Beacon. The downtime began around 11:30am GMT, and was resolved by noon. Thank you for your patience while we worked to get this resolved!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-08-16 10:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54
- Citation: Help Scout, “Temporary Live Chat Outage” (2024-08-16 10:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54 (CC BY 4.0).
- Markdown link: `[Help Scout: Temporary Live Chat Outage (2024-08-16)](https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54)`


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Canonical: https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54 · Markdown: https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/yzdsg5my6t54 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:14:42.198Z