CompaniesHelp ScoutMonthly reportsSeptember 2024
Help Scout in September 2024: incidents, uptime and changes
5incidents posted
1labelled major or critical
99.73%free of major/critical
99.03%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 1 h 53 min, incident time 6 h 59 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 1 · Minor 4
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help Scout is currently unavailable | Major | 1.9 h | resolved | 09-12 |
Other incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Slow Page Loads Throughout App | Minor | 2.5 h | resolved | 09-10 | |
| Mobile Push Notifications Not Working | Minor | 14 min | resolved | 09-14 | |
| Connection Issues | Minor | 18 min | resolved | 09-19 | |
| Connections Issues | Minor | 2.1 h | resolved | 09-23 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 5 status incidents in September 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in September 2024
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2024/09