# Help Scout in September 2024: incidents, uptime and changes

> Help Scout in September 2024: 5 incidents on its status page (1 major or critical), 99.73% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/09
Last updated: 2024-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 4
- Uptime (vendor-reported): 99.73% free of major/critical incidents, 99.03% free of any incident; outage time 1 h 53 min, incident time 6 h 59 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2024](https://rewindex.com/company/help-scout/2024/08.md) · Next: [October 2024](https://rewindex.com/company/help-scout/2024/10.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Scout is currently unavailable](https://rewindex.com/company/help-scout/incidents/vynljjhkx42b.md) | major | 2024-09-12 05:33 UTC | 2024-09-12 07:26 UTC | 1.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow Page Loads Throughout App](https://rewindex.com/company/help-scout/incidents/42b9w2v6z057.md) | minor | 2024-09-10 01:56 UTC | 2024-09-10 04:26 UTC | 2.5 h | resolved |
| [Help Scout is currently unavailable](https://rewindex.com/company/help-scout/incidents/vynljjhkx42b.md) | major | 2024-09-12 05:33 UTC | 2024-09-12 07:26 UTC | 1.9 h | resolved |
| [Mobile Push Notifications Not Working](https://rewindex.com/company/help-scout/incidents/ktr85by5vnw1.md) | minor | 2024-09-14 20:54 UTC | 2024-09-14 21:08 UTC | 14 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/ww1jtsvt13ph.md) | minor | 2024-09-19 15:54 UTC | 2024-09-19 16:12 UTC | 18 min | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/68cm84v67hkc.md) | minor | 2024-09-23 15:03 UTC | 2024-09-23 17:07 UTC | 2.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/bzjb8ny96m43.md) | maintenance | 2024-09-07 13:00 UTC | 2024-09-07 13:24 UTC | 24 min | resolved |

## Cite this

Help Scout posted 5 status incidents in September 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/09
- Citation: Help Scout, “Help Scout in September 2024” (2024-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/09 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in September 2024 (2024-09-01)](https://rewindex.com/company/help-scout/2024/09)`


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Canonical: https://rewindex.com/company/help-scout/2024/09 · Markdown: https://rewindex.com/company/help-scout/2024/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:30:47.275Z