# Help Scout in August 2024: incidents, uptime and changes

> Help Scout in August 2024: 7 incidents on its status page (3 major or critical), 99.56% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/08
Last updated: 2024-09-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 1
- By vendor impact label: major 3, minor 1, none 3
- Uptime (vendor-reported): 99.56% free of major/critical incidents, 99.41% free of any incident; outage time 3 h 14 min, incident time 4 h 19 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2024](https://rewindex.com/company/help-scout/2024/07.md) · Next: [September 2024](https://rewindex.com/company/help-scout/2024/09.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Momentary downtime due to cloud provider](https://rewindex.com/company/help-scout/incidents/24m9lcmzj2ld.md) | major | 2024-08-15 17:00 UTC | 2024-08-15 17:00 UTC | 0 min | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/74jf9279b2d1.md) | major | 2024-08-21 20:46 UTC | 2024-08-21 22:44 UTC | 2.0 h | resolved |
| [Intermittent Docs site load issues](https://rewindex.com/company/help-scout/incidents/6q85hnb62dvl.md) | major | 2024-08-31 15:17 UTC | 2024-08-31 16:33 UTC | 1.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/4q890205t42x.md) | minor | 2024-08-01 14:14 UTC | 2024-08-01 15:19 UTC | 1.1 h | resolved |
| [We're seeing errors when attempting to load the Inbox](https://rewindex.com/company/help-scout/incidents/x050z7ll1yh7.md) | none | 2024-08-14 17:14 UTC | 2024-08-14 17:43 UTC | 29 min | resolved |
| [Momentary downtime due to cloud provider](https://rewindex.com/company/help-scout/incidents/24m9lcmzj2ld.md) | major | 2024-08-15 17:00 UTC | 2024-08-15 17:00 UTC | 0 min | resolved |
| [Temporary Live Chat Outage](https://rewindex.com/company/help-scout/incidents/yzdsg5my6t54.md) | none | 2024-08-16 10:30 UTC | 2024-08-16 10:30 UTC | 0 min | resolved |
| [Momentary Slowness](https://rewindex.com/company/help-scout/incidents/zcyphgd1nngv.md) | none | 2024-08-21 11:00 UTC | 2024-08-21 11:00 UTC | 0 min | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/74jf9279b2d1.md) | major | 2024-08-21 20:46 UTC | 2024-08-21 22:44 UTC | 2.0 h | resolved |
| [Intermittent Docs site load issues](https://rewindex.com/company/help-scout/incidents/6q85hnb62dvl.md) | major | 2024-08-31 15:17 UTC | 2024-08-31 16:33 UTC | 1.3 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/q5m7hmrk0kyp.md) | maintenance | 2024-08-24 12:30 UTC | 2024-08-24 12:40 UTC | 10 min | resolved |

## Cite this

Help Scout posted 7 status incidents in August 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/08
- Citation: Help Scout, “Help Scout in August 2024” (2024-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2024 (2024-08-01)](https://rewindex.com/company/help-scout/2024/08)`


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Canonical: https://rewindex.com/company/help-scout/2024/08 · Markdown: https://rewindex.com/company/help-scout/2024/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:06:48.475Z