# Help Scout: Slow Page Loads

> Help Scout status incident “Slow Page Loads” on 2024-08-01: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/4q890205t42x
Last updated: 2024-08-01T15:19:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-08-01 14:14 UTC · Resolved: 2024-08-01 15:19 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/4q890205t42x](https://status.helpscout.com/incidents/4q890205t42x)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-08-01 15:19 UTC: We've found the source of the issue and have solved the issue with page loads. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2024-08-01 14:14 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/4q890205t42x
- Citation: Help Scout, “Slow Page Loads” (2024-08-01 14:14 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/4q890205t42x (CC BY 4.0).
- Markdown link: `[Help Scout: Slow Page Loads (2024-08-01)](https://rewindex.com/company/help-scout/incidents/4q890205t42x)`


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Canonical: https://rewindex.com/company/help-scout/incidents/4q890205t42x · Markdown: https://rewindex.com/company/help-scout/incidents/4q890205t42x.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/4q890205t42x · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:46:06.136Z