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CompaniesHelp ScoutIncidents

Help Scout: Sidebar Apps loading intermittently

MinorStatus: resolvedStarted Resolved (31 min)3 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

  2. monitoring

    We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is fully resolved.

  3. resolved

    We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-11 16:12 UTC, resolved after 31 min, 3 update(s).

Title
Sidebar Apps loading intermittently
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/qchzkdjm836s

Help Scout profileRecent Help Scout incidentsAll outages on March 11, 2026Help Scout in March 2026MarkdownJSON