# Help Scout: Sidebar Apps loading intermittently

> Help Scout status incident “Sidebar Apps loading intermittently” on 2026-03-11: impact minor (vendor’s label), 31 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/qchzkdjm836s
Last updated: 2026-03-11T16:42:58Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-11 16:12 UTC · Resolved: 2026-03-11 16:42 UTC · Duration: 31 min
- Updates: 3 · Affected components: Web App
- [Vendor status page: https://stspg.io/bnqxlkfq2cn7](https://stspg.io/bnqxlkfq2cn7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-03-11 16:12 UTC: We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.
- **monitoring** 2026-03-11 16:34 UTC: We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is fully resolved.
- **resolved** 2026-03-11 16:42 UTC: We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-03-11 16:12 UTC, resolved after 31 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/qchzkdjm836s
- Citation: Help Scout, “Sidebar Apps loading intermittently” (2026-03-11 16:12 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/qchzkdjm836s (CC BY 4.0).
- Markdown link: `[Help Scout: Sidebar Apps loading intermittently (2026-03-11)](https://rewindex.com/company/help-scout/incidents/qchzkdjm836s)`


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Canonical: https://rewindex.com/company/help-scout/incidents/qchzkdjm836s · Markdown: https://rewindex.com/company/help-scout/incidents/qchzkdjm836s.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qchzkdjm836s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:45:56.479Z