Companies / Help Scout / incidents
Help Scout: Connection Issues
Help Scout reported critical intermittent access issues affecting its Web App starting at 2026-04-20 14:52 UTC. Access was fully restored and the incident closed at 2026-04-20 15:04 UTC; the reported duration was 11 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Web App
Timeline of updates
- identified
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
- resolved
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!
Rewindex changes for this incident
- Critical incident: Connection Issues 2026-04-20 14:52 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON