Changes / Help Scout / Connection Issues

Help Scout: Critical incident: Connection Issues

Summary

Help Scout reported critical intermittent access issues affecting its Web App starting at 2026-04-20 14:52 UTC. Access was fully restored and the incident closed at 2026-04-20 15:04 UTC; the reported duration was 11 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 64%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Connection Issues
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-20 14:52 UTC
AddedResolved time#5
Before: not present
After: 2026-04-20 15:04 UTC
AddedAffected components#6
Before: not present
After: Web App
AddedUpdateidentified#7
Before: not present
After: Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
AddedUpdateresolved#8
Before: not present
After: The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Connection Issues (this change)
Help Scout reported critical intermittent access issues affecting its Web App starting at 2026-04-20 14:52 UTC. Access was fully restored and the incident closed at 2026-04-20 15:04 UTC; the reported duration was 11 min.
Major incident

All Help Scout changes → · Help Scout profile · Markdown · JSON