# Help Scout: Connection Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-04-20 14:52 UTC · Resolved: 2026-04-20 15:04 UTC · Duration: 11 min
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/j2vdn8dnwkzw](https://stspg.io/j2vdn8dnwkzw)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Summary

Help Scout reported critical intermittent access issues affecting its Web App starting at 2026-04-20 14:52 UTC. Access was fully restored and the incident closed at 2026-04-20 15:04 UTC; the reported duration was 11 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-04-20 14:52 UTC: Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
- **resolved** 2026-04-20 15:04 UTC: The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

## Rewindex changes for this incident

- 2026-04-20 14:52 UTC: [Critical incident: Connection Issues](https://rewindex.com/change/i184f6ec5ba4b8a.md)


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Canonical: https://rewindex.com/company/help-scout/incidents/tpz10wqn3blh · Markdown: https://rewindex.com/company/help-scout/incidents/tpz10wqn3blh.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/tpz10wqn3blh · Generated 2026-10-18T12:21:47.198Z