Help Scout: Inbox Presence/Collision Detection Issues
Timeline of updates
- resolved
We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-17 14:25 UTC, resolved after 2.1 h, 1 update(s).
- Title
- Inbox Presence/Collision Detection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy
Help Scout profileRecent Help Scout incidentsAll outages on April 17, 2025Help Scout in April 2025MarkdownJSON