rewindex

CompaniesHelp ScoutMonthly reportsApril 2025

Help Scout in April 2025: incidents, uptime and changes

7incidents posted
2labelled major or critical
99.73%free of major/critical
99.01%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 56 min, incident time 7 h 4 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 5

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Docs ErrorsMajor15 minresolved04-08
AI Drafts IssuesMajor1.7 hresolved04-25

Other incidents 5

IncidentImpactStartedDurationStatusDay
Connections & Slow Loading IssuesMinor33 minresolved04-15
Beacon and Collision Detection ProblemMinor1.7 hresolved04-16
Issues With Closed Folder & SearchMinor27 minresolved04-17
Inbox Presence/Collision Detection IssuesMinor2.1 hresolved04-17
Views not updatingMinor16 minresolved04-28

Maintenance 1

Show scheduled maintenance

Cite this

Help Scout posted 7 status incidents in April 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in April 2025
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2025/04

All Help Scout monthsRecent incidentsMarkdown