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CompaniesHelp ScoutMonthly reportsMarch 2025

Help Scout in March 2025: incidents, uptime and changes

4incidents posted
0labelled major or critical
100%free of major/critical
99.86%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 0 min, incident time 1 h. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Minor 2 · No impact listed 2

Incidents 4

IncidentImpactStartedDurationStatusDay
Mobile App issuesNo impact listed0 minresolved03-07
Slow Page LoadsMinor19 minresolved03-17
Android App IssuesNo impact listed1.2 hresolved03-18
AI Features: Our AI service provider is experiencing issuesMinor41 minresolved03-25

Cite this

Help Scout posted 4 status incidents in March 2025 (0 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in March 2025
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2025/03

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