CompaniesHelp ScoutMonthly reportsFebruary 2025
Help Scout in February 2025: incidents, uptime and changes
3incidents posted
2labelled major or critical
99.58%free of major/critical
95.78%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 2 h 49 min, incident time 28 h 18 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 1 · Minor 1
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| AI Service Issues | Critical | 1.2 h | resolved | 02-08 | |
| Connections Issues | Major | 1.6 h | resolved | 02-13 |
Other incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Inbox Views Not Updating | Minor | 25 h | resolved | 02-22 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 3 status incidents in February 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in February 2025
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2025/02