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CompaniesHelp ScoutIncidents

Help Scout: Inbox Views Not Updating

MinorStatus: resolvedStarted Resolved (25 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    This incident has now been resolved - thanks for your patience as we worked through this one.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-02-22 17:23 UTC, resolved after 25 h, 1 update(s).

Title
Inbox Views Not Updating
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/jw2s6v11frz0

Help Scout profileRecent Help Scout incidentsAll outages on February 22, 2025Help Scout in February 2025MarkdownJSON