# Help Scout in February 2025: incidents, uptime and changes

> Help Scout in February 2025: 3 incidents on its status page (2 major or critical), 99.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/02
Last updated: 2025-03-01T00:00:00Z

- Incidents posted: 3 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 1
- Uptime (vendor-reported): 99.58% free of major/critical incidents, 95.78% free of any incident; outage time 2 h 49 min, incident time 28 h 18 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2024](https://rewindex.com/company/help-scout/2024/12.md) · Next: [March 2025](https://rewindex.com/company/help-scout/2025/03.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Service Issues](https://rewindex.com/company/help-scout/incidents/q251xdfmy9lv.md) | critical | 2025-02-08 16:09 UTC | 2025-02-08 17:23 UTC | 1.2 h | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/5yc6g3t26gkf.md) | major | 2025-02-13 14:45 UTC | 2025-02-13 16:20 UTC | 1.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AI Service Issues](https://rewindex.com/company/help-scout/incidents/q251xdfmy9lv.md) | critical | 2025-02-08 16:09 UTC | 2025-02-08 17:23 UTC | 1.2 h | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/5yc6g3t26gkf.md) | major | 2025-02-13 14:45 UTC | 2025-02-13 16:20 UTC | 1.6 h | resolved |
| [Inbox Views Not Updating](https://rewindex.com/company/help-scout/incidents/jw2s6v11frz0.md) | minor | 2025-02-22 17:23 UTC | 2025-02-23 18:52 UTC | 25 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/3c7r8219lwwn.md) | maintenance | 2025-02-22 14:00 UTC | 2025-02-22 15:00 UTC | 1.0 h | resolved |

## Cite this

Help Scout posted 3 status incidents in February 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/02
- Citation: Help Scout, “Help Scout in February 2025” (2025-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/02 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in February 2025 (2025-02-01)](https://rewindex.com/company/help-scout/2025/02)`


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Canonical: https://rewindex.com/company/help-scout/2025/02 · Markdown: https://rewindex.com/company/help-scout/2025/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:52.017Z