Help Scout: AI Features: Our AI service provider is experiencing issues
Timeline of updates
- resolved
We've been able to restore functionality to our AI Services, if you have questions please reach out to our support team via help@helpscout.com Thank you!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
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Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2025-03-25 18:54 UTC, resolved after 41 min, 1 update(s).
- Title
- AI Features: Our AI service provider is experiencing issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f
Help Scout profileRecent Help Scout incidentsAll outages on March 25, 2025Help Scout in March 2025MarkdownJSON