# Help Scout: AI Features: Our AI service provider is experiencing issues

> Help Scout status incident “AI Features: Our AI service provider is experiencing issues” on 2025-03-25: impact minor (vendor’s label), 41 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f
Last updated: 2025-03-25T19:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-03-25 18:54 UTC · Resolved: 2025-03-25 19:35 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/q0mk71r28f4f](https://status.helpscout.com/incidents/q0mk71r28f4f)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-03-25 19:35 UTC: We've been able to restore functionality to our AI Services, if you have questions please reach out to our support team via help@helpscout.com Thank you!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-03-25 18:54 UTC, resolved after 41 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f
- Citation: Help Scout, “AI Features: Our AI service provider is experiencing issues” (2025-03-25 18:54 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f (CC BY 4.0).
- Markdown link: `[Help Scout: AI Features: Our AI service provider is experiencing issues (2025-03-25)](https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f)`


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Canonical: https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f · Markdown: https://rewindex.com/company/help-scout/incidents/q0mk71r28f4f.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/q0mk71r28f4f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:58:14.898Z