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CompaniesHelp ScoutIncidents

Help Scout: Beacon and Collision Detection Problem

MinorStatus: resolvedStarted Resolved (1.7 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    Thanks for your patience folks! This issue has been resolved and all areas of the app should be up and running again.

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

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How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-16 22:25 UTC, resolved after 1.7 h, 1 update(s).

Title
Beacon and Collision Detection Problem
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/l71nc09kqccw

Help Scout profileRecent Help Scout incidentsAll outages on April 16, 2025Help Scout in April 2025MarkdownJSON