# Help Scout: Beacon and Collision Detection Problem

> Help Scout status incident “Beacon and Collision Detection Problem” on 2025-04-16: impact minor (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/l71nc09kqccw
Last updated: 2025-04-17T00:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-16 22:25 UTC · Resolved: 2025-04-17 00:08 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/l71nc09kqccw](https://status.helpscout.com/incidents/l71nc09kqccw)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-04-17 00:08 UTC: Thanks for your patience folks! This issue has been resolved and all areas of the app should be up and running again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-16 22:25 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/l71nc09kqccw
- Citation: Help Scout, “Beacon and Collision Detection Problem” (2025-04-16 22:25 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/l71nc09kqccw (CC BY 4.0).
- Markdown link: `[Help Scout: Beacon and Collision Detection Problem (2025-04-16)](https://rewindex.com/company/help-scout/incidents/l71nc09kqccw)`


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Canonical: https://rewindex.com/company/help-scout/incidents/l71nc09kqccw · Markdown: https://rewindex.com/company/help-scout/incidents/l71nc09kqccw.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/l71nc09kqccw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:01:55.480Z