# Help Scout in April 2025: incidents, uptime and changes

> Help Scout in April 2025: 7 incidents on its status page (2 major or critical), 99.73% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/04
Last updated: 2025-05-01T00:00:00Z

- Incidents posted: 7 (major/critical: 2) · Maintenance: 1
- By vendor impact label: major 2, minor 5
- Uptime (vendor-reported): 99.73% free of major/critical incidents, 99.01% free of any incident; outage time 1 h 56 min, incident time 7 h 4 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2025](https://rewindex.com/company/help-scout/2025/03.md) · Next: [May 2025](https://rewindex.com/company/help-scout/2025/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Errors](https://rewindex.com/company/help-scout/incidents/jtpv7zbg1vyt.md) | major | 2025-04-08 15:57 UTC | 2025-04-08 16:12 UTC | 15 min | resolved |
| [AI Drafts Issues](https://rewindex.com/company/help-scout/incidents/yx5jfk4khqyk.md) | major | 2025-04-25 18:53 UTC | 2025-04-25 20:34 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Errors](https://rewindex.com/company/help-scout/incidents/jtpv7zbg1vyt.md) | major | 2025-04-08 15:57 UTC | 2025-04-08 16:12 UTC | 15 min | resolved |
| [Connections & Slow Loading Issues](https://rewindex.com/company/help-scout/incidents/lx697w0t03nn.md) | minor | 2025-04-15 13:31 UTC | 2025-04-15 14:04 UTC | 33 min | resolved |
| [Beacon and Collision Detection Problem](https://rewindex.com/company/help-scout/incidents/l71nc09kqccw.md) | minor | 2025-04-16 22:25 UTC | 2025-04-17 00:08 UTC | 1.7 h | resolved |
| [Issues With Closed Folder & Search](https://rewindex.com/company/help-scout/incidents/dsm4x4y05592.md) | minor | 2025-04-17 09:40 UTC | 2025-04-17 10:07 UTC | 27 min | resolved |
| [Inbox Presence/Collision Detection Issues](https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy.md) | minor | 2025-04-17 14:25 UTC | 2025-04-17 16:34 UTC | 2.1 h | resolved |
| [AI Drafts Issues](https://rewindex.com/company/help-scout/incidents/yx5jfk4khqyk.md) | major | 2025-04-25 18:53 UTC | 2025-04-25 20:34 UTC | 1.7 h | resolved |
| [Views not updating](https://rewindex.com/company/help-scout/incidents/mtg7n3vmgsm2.md) | minor | 2025-04-28 15:33 UTC | 2025-04-28 15:49 UTC | 16 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/xv8pqc9yklqp.md) | maintenance | 2025-04-29 13:30 UTC | 2025-04-29 13:41 UTC | 11 min | resolved |

## Cite this

Help Scout posted 7 status incidents in April 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/04
- Citation: Help Scout, “Help Scout in April 2025” (2025-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/04 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in April 2025 (2025-04-01)](https://rewindex.com/company/help-scout/2025/04)`


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Canonical: https://rewindex.com/company/help-scout/2025/04 · Markdown: https://rewindex.com/company/help-scout/2025/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:54:15.808Z