# Help Scout: Inbox Presence/Collision Detection Issues

> Help Scout status incident “Inbox Presence/Collision Detection Issues” on 2025-04-17: impact minor (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy
Last updated: 2025-04-17T16:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-17 14:25 UTC · Resolved: 2025-04-17 16:34 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/qqd8j0crm6cy](https://status.helpscout.com/incidents/qqd8j0crm6cy)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2025-04-17 16:34 UTC: We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2025-04-17 14:25 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy
- Citation: Help Scout, “Inbox Presence/Collision Detection Issues” (2025-04-17 14:25 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy (CC BY 4.0).
- Markdown link: `[Help Scout: Inbox Presence/Collision Detection Issues (2025-04-17)](https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy · Markdown: https://rewindex.com/company/help-scout/incidents/qqd8j0crm6cy.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/qqd8j0crm6cy · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:26:15.476Z