Help Scout: Connections Issues
Timeline of updates
- resolved
We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue.
Performance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
77c119c0a3f900a0…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2026-02-26 15:11 UTC, resolved after -71 min, 1 update(s).
- Title
- Connections Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/0zg4fg527j96
Help Scout profileRecent Help Scout incidentsAll outages on February 26, 2026Help Scout in February 2026MarkdownJSON