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CompaniesHelp ScoutIncidents

Help Scout: Connection Issues

MinorStatus: resolvedStarted Resolved (10 min)2 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.

  2. resolved

    Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-04-27 12:43 UTC, resolved after 10 min, 2 update(s).

Title
Connection Issues
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f

Help Scout profileRecent Help Scout incidentsAll outages on April 27, 2026Help Scout in April 2026MarkdownJSON