CompaniesHelp ScoutMonthly reportsApril 2026
Help Scout in April 2026: incidents, uptime and changes
6incidents posted
1labelled major or critical
99.97%free of major/critical
98.82%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 11 min, incident time 8 h 28 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Minor 3 · No impact listed 2
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Connection Issues | Critical | 11 min | resolved | 04-20 |
Other incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Inbound Email Issues | Minor | 6.5 h | resolved | 04-08 | |
| Reporting Views Displaying Inconsistent Metrics | Minor | 1.6 h | resolved | 04-13 | |
| AI Drafts: Intermittent issues generating AI Drafts | No impact listed | 40 min | resolved | 04-14 | |
| AI Feature Issue | No impact listed | 2.2 h | resolved | 04-21 | |
| Connection Issues | Minor | 10 min | resolved | 04-27 |
Maintenance 1
Show scheduled maintenance
Cite this
Help Scout posted 6 status incidents in April 2026 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Help Scout in April 2026
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/2026/04