# Help Scout in April 2026: incidents, uptime and changes

> Help Scout in April 2026: 6 incidents on its status page (1 major or critical), 99.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2026/04
Last updated: 2026-05-01T00:00:00Z

- Incidents posted: 6 (major/critical: 1) · Maintenance: 1
- By vendor impact label: critical 1, minor 3, none 2
- Uptime (vendor-reported): 99.97% free of major/critical incidents, 98.82% free of any incident; outage time 11 min, incident time 8 h 28 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2026](https://rewindex.com/company/help-scout/2026/03.md) · Next: [May 2026](https://rewindex.com/company/help-scout/2026/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/tpz10wqn3blh.md) | critical | 2026-04-20 14:52 UTC | 2026-04-20 15:04 UTC | 11 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Inbound Email Issues](https://rewindex.com/company/help-scout/incidents/pwbbhtf6qn2l.md) | minor | 2026-04-08 16:40 UTC | 2026-04-08 23:10 UTC | 6.5 h | resolved |
| [Reporting Views Displaying Inconsistent Metrics](https://rewindex.com/company/help-scout/incidents/1c3mytxfwjrd.md) | minor | 2026-04-13 21:51 UTC | 2026-04-13 23:27 UTC | 1.6 h | resolved |
| [AI Drafts: Intermittent issues generating AI Drafts](https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc.md) | none | 2026-04-14 16:21 UTC | 2026-04-14 17:01 UTC | 40 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/tpz10wqn3blh.md) | critical | 2026-04-20 14:52 UTC | 2026-04-20 15:04 UTC | 11 min | resolved |
| [AI Feature Issue](https://rewindex.com/company/help-scout/incidents/6drbx144k5v4.md) | none | 2026-04-21 19:50 UTC | 2026-04-21 22:01 UTC | 2.2 h | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f.md) | minor | 2026-04-27 12:43 UTC | 2026-04-27 12:54 UTC | 10 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/hlt62p94qnhr.md) | maintenance | 2026-04-25 13:00 UTC | 2026-04-25 13:21 UTC | 21 min | resolved |

## Cite this

Help Scout posted 6 status incidents in April 2026 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2026/04
- Citation: Help Scout, “Help Scout in April 2026” (2026-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2026/04 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in April 2026 (2026-04-01)](https://rewindex.com/company/help-scout/2026/04)`


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Canonical: https://rewindex.com/company/help-scout/2026/04 · Markdown: https://rewindex.com/company/help-scout/2026/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:54:11.362Z