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CompaniesHelp ScoutIncidents

Help Scout: AI Drafts: Intermittent issues generating AI Drafts

No impact listedStatus: resolvedStarted Resolved (40 min)2 updatesstspg.io (opens in new tab)

Affected components: Web App

Timeline of updates

  1. investigating

    Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.

  2. resolved

    Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2026-04-14 16:21 UTC, resolved after 40 min, 2 update(s).

Title
AI Drafts: Intermittent issues generating AI Drafts
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc

Help Scout profileRecent Help Scout incidentsAll outages on April 14, 2026Help Scout in April 2026MarkdownJSON