# Help Scout: AI Drafts: Intermittent issues generating AI Drafts

> Help Scout status incident “AI Drafts: Intermittent issues generating AI Drafts” on 2026-04-14: impact none (vendor’s label), 40 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc
Last updated: 2026-04-14T17:01:17Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-14 16:21 UTC · Resolved: 2026-04-14 17:01 UTC · Duration: 40 min
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/k7f0vw84vg2y](https://stspg.io/k7f0vw84vg2y)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-04-14 16:21 UTC: Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.
- **resolved** 2026-04-14 17:01 UTC: Our team found and resolved the issue, and AI Drafts are generating drafts again. Thanks for bearing with us today, folks!

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2026-04-14 16:21 UTC, resolved after 40 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc
- Citation: Help Scout, “AI Drafts: Intermittent issues generating AI Drafts” (2026-04-14 16:21 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc (CC BY 4.0).
- Markdown link: `[Help Scout: AI Drafts: Intermittent issues generating AI Drafts (2026-04-14)](https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc)`


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Canonical: https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc · Markdown: https://rewindex.com/company/help-scout/incidents/nq8lf2vlnqgc.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/nq8lf2vlnqgc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:31:06.219Z