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Help Scout: AI Feature Issue

Affected components: AI AnswersAI Services - AI AnswersAI Services - AI SummarizeAI SummarizeAI AssistAI Services - AI AssistAI DraftsAI Services - AI Drafts

Timeline of updates

1. investigating2026-04-21 19:50 UTC

   We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.

2. monitoring2026-04-21 20:22 UTC

   Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!

3. monitoring2026-04-21 21:29 UTC

   Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.

4. resolved2026-04-21 22:01 UTC

   Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Help Scout profile · Recent Help Scout incidents · Markdown · JSON