# Help Scout: AI Feature Issue

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-21 19:50 UTC · Resolved: 2026-04-21 22:01 UTC · Duration: 2.2 h
- Updates: 4 · Affected components: AI Answers, AI Services - AI Answers, AI Services - AI Summarize, AI Summarize, AI Assist, AI Services - AI Assist, AI Drafts, AI Services - AI Drafts
- [Vendor status page: https://stspg.io/5n4qb39krz4r](https://stspg.io/5n4qb39krz4r)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-04-21 19:50 UTC: We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.
- **monitoring** 2026-04-21 20:22 UTC: Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!
- **monitoring** 2026-04-21 21:29 UTC: Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.
- **resolved** 2026-04-21 22:01 UTC: Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!


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Canonical: https://rewindex.com/company/help-scout/incidents/6drbx144k5v4 · Markdown: https://rewindex.com/company/help-scout/incidents/6drbx144k5v4.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/6drbx144k5v4 · Generated 2026-10-18T11:35:59.739Z