# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2026-04-27: impact minor (vendor’s label), 10 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f
Last updated: 2026-04-27T12:54:04Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-27 12:43 UTC · Resolved: 2026-04-27 12:54 UTC · Duration: 10 min
- Updates: 2 · Affected components: Web App
- [Vendor status page: https://stspg.io/lmkwjyz30fqk](https://stspg.io/lmkwjyz30fqk)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-04-27 12:43 UTC: We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
- **resolved** 2026-04-27 12:54 UTC: Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2026-04-27 12:43 UTC, resolved after 10 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f
- Citation: Help Scout, “Connection Issues” (2026-04-27 12:43 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2026-04-27)](https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f)`


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Canonical: https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f · Markdown: https://rewindex.com/company/help-scout/incidents/t314vzs1zf7f.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/t314vzs1zf7f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:11:04.573Z